Shipping Policy

We do ship worldwide.

Information for shipping within the UK and overseas is shown below.

How much is delivery to the UK?

Standard delivery to the United Kingdom is free on all orders. Express delivery to the United Kingdom is £10. Please see the table below for more information.

Who do you use for shipping?

DE MOLAI ships products with DHL to provide you a fast and reliable service that you can trust.

What are the shipping rates outside of the UK?

Country Standard Shipping (Ground) Express Shipping (Air)
United Kingdom FREE £10
Europe £5 £10
Rest of World N/A £20

When shall I expect to receive my DE MOLAI product?

Once you have submitted the order online, the handmade, MTO process will be started and you should expect to receive your one-off, unique order 6 weeks later.

How will I know that my order has been accepted?

All customers will receive a confirmation email to outline your order details.

How will I know when my order has been dispatched?

You will receive a tracking number via email.

Can I cancel/amend my order?

Unfortunately, due to the MTO nature of our products, once your order has been placed and confirmed we cannot amend or cancel your order.

Do I have to pay any duties or taxes on my order?

You, the customer, will be liable for all import duties, customs and taxes levied by your country of shipping. These will be due at the point of, or after delivery. DE MOLAI are not liable for these charges.